Security, Confidentiality & Payments

How Stratiform AI protects your information — and how we work, transparently

Stratiform AI is built on trust. Our clients share internal, commercially sensitive and sometimes highly confidential information with us, and our processes are designed from the outset to protect that information while delivering high-quality, professional outputs.

This page explains, in clear terms, how we handle your documents securely, how AI is used responsibly, and how payment and invoicing work.

Our Secure Working Model

Every engagement follows a controlled and deliberate workflow designed to minimise risk and maintain accountability:

  1. You submit an enquiry or request a free trial

  2. We confirm scope, requirements and outputs

  3. A dedicated account manager provides a unique, secure upload location

  4. Documents are processed within a private, controlled environment

  5. Outputs are reviewed with human oversight

  6. Final documents are delivered securely

  7. Files are deleted in line with agreed retention rules

At no stage are documents handled through unsecured channels or public systems.

Secure File Handling & Storage

Client documents are stored and managed within an enterprise-grade Google Workspace environment.

This provides:

  • encryption at rest and in transit

  • strict access controls limited to authorised Stratiform AI personnel

  • activity logging and audit trails

  • enforced multi-factor authentication

  • continuous platform security monitoring

Documents are never stored directly on the public website. Each client engagement is isolated to prevent accidental access, cross-sharing, or data leakage.

Private, Ring-Fenced Use of AI

Stratiform AI does not rely on public or consumer AI tools.

All AI-assisted work is carried out using private, enterprise-grade AI environments configured so that:

  • client data is not used to train AI models

  • inputs are not retained or reused outside the session

  • processing occurs through encrypted, isolated connections

  • no client content enters public datasets

AI is used strictly as a support tool to assist with structure, clarity, and analysis — never as an unsupervised or autonomous decision-maker.

Human Oversight & Quality Control

AI does not replace professional judgement at Stratiform AI.

Every output is reviewed by a human specialist to ensure:

  • accuracy and completeness

  • logical structure and clarity

  • appropriate tone for the intended audience

  • removal of generic or unsuitable AI-generated language

  • alignment with your original intent and requirements

This combination of AI efficiency and human oversight is what differentiates Stratiform AI from generic AI tools.

Secure Delivery of Final Outputs

Final documents are delivered using secure, controlled methods, such as:

  • encrypted download links

  • restricted-access sharing

  • password-protected files where appropriate

We avoid unsecured email attachments unless explicitly requested by the client.

Data Retention & Deletion

Stratiform AI operates on a data-minimisation basis.

  • Documents are retained only for as long as necessary to deliver the agreed service

  • Standard retention is up to 30 days following delivery

  • Early deletion can be requested at any time

  • Files are permanently deleted and not recoverable

Clients remain the Data Controller at all times. Stratiform AI acts solely as a Data Processor.

Responsible Use of AI

We believe AI should enhance professional thinking — not replace it.

Our approach ensures:

  • AI outputs are always supervised

  • no autonomous decisions are made on your behalf

  • sensitive or contextual judgement remains human-led

  • AI is applied only where it adds clear, measurable value

This reduces risk while preserving the speed and efficiency AI enables.

Payments & Invoicing

Stratiform AI operates on a professional services model.

All chargeable work is scoped and agreed in advance. Pricing is confirmed before any paid work begins, and payment is handled by invoice rather than automated checkout.

How payment works:

  • Scope, deliverables and cost are agreed in writing

  • An invoice is issued for the agreed work

  • Payment is due in line with the agreed terms

  • Work begins once payment is received (unless otherwise agreed)

For larger or ongoing engagements, staged or milestone-based invoicing can be arranged in advance.

This approach ensures clarity, fairness and transparency for both parties.

Further Information

For organisations requiring deeper assurance — including regulated sectors, charities, or public-sector-adjacent work — additional documentation is available on request, including:

  • Data Processing Agreements (DPA)

  • engagement terms

  • detailed security controls

We’re happy to provide this before any work begins.